Do you have any questions or comments about our items? Read through the FAQ'S below and if you still need help drop us a message and we will get back to you on the next working day (Monday - Friday)
How to Personalise with a drawing of your pet
1. View our personalisation sheets in the photos to find a pet that looks like yours. If you find a pet that looks like yours enter the details in the option boxes.
2. If you find something similar but need a small tweak such as a patch, ear change, colour change add a tweak to your basket and leave us a note at checkout with instructions and send us a photo to contactsydandco@gmail.com
3. If you would like a 'new' bespoke drawing of your pet add a drawing to your basket and leave us a note at checkout with instructions then send us a photo to contactsydandco@gmail.com
Remember to get a really good likeness I need photos that show the true colour and shape of the pet. The better the photo the better the outcome.
If you can’t see a drawing that looks like your pet don't worry as we can do custom design, There are two options either a tweak or a bespoke drawing. Just add either a tweak to your basket or a bespoke drawing to your basket then send us a photo of your pet to contactsydandco@gmail.com
These are the two options explained in more detail.
1. A tweak of an existing design this is perfect if you a see a dog/pet on the sheet that is quite similar to yours but you need the design tweaked to make it more like yours.
A tweak can include a colour change, a shape change, a tweak of the ears etc. A tweak is £8, it is amazing how this can transform the drawing to look like your pet. There is no preview with the tweak. The tweaks take from 1-2 weeks. I can tweak a few elements of the design it is not just one tweak.
2. A bespoke drawing is an extra special choice. With the bespoke drawing I will draw your pet from a photo and I will need you to send me a front facing bright, clear photo for this. The better the photo the better the outcome. Think about if you want the pet looking happy, serious or with the tongue out. The photo needs to show this. You will get a preview with the bespoke drawing and you can get adjustments.
*With both of these options we save your design for future orders meaning you only pay for the customisation service once. On your second purchase just select 'use my custom' and we will find your design.
You can add extra pets to most of our items, and you can also mix different types of pets too. If you can add extra pets to that item there will be a drop-down menu to add them and there will be a text box to enter the details too.
🐾 We dispatch non personalised items in 1-2 days.
🐾 Personalised items where the pet has been chosen from the sheets are dispatched within 5-7 days (if clothing) and 3-5 days( if pup cups, mugs or drink-ware)
🐾 Custom tweaks take 1-2 weeks and bespoke drawings can take up to 2-4 weeks.
🐾 If you have a specific date that you need your item for please leave a note at checkout or leave us a message at contactsydandco@gmail.com
*Please remember all our personalised items are designed and made by us in our studio, they are extra special and therefore take longer than an off the shelf item 🫶
All our sweatshirts and hoodies are a unisex fit therefore any ladies sizing recommendations are only an approximate size.
All our size guides can be found here
If you are unsure on what size to get we advise you measure something similar from your wardrobe. Measure the clothing item from pit to pit and double the measurement to find an equivalent size.
Another thing to think about is whether the person wearing it would prefer something oversized or neater fitting. You can go up a size if they prefer something very baggy and oversized.
Do You Have Any Question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.